Refund policy
Refund Policy
Last updated: April 2026
All sales are final
Due to the perishable and handcrafted nature of our gift hampers, all sales are final. We do not offer refunds, exchanges, or credits for change of mind, incorrect size selection, or where the recipient did not enjoy the hamper.
Damaged or incorrect orders
While we take great care in preparing and packaging every hamper, we understand that issues can occasionally arise during transit. If your hamper arrives damaged or contains incorrect items, please contact us within 48 hours of delivery at info@basketsbliss.com with:
- Your order number
- A clear description of the issue
- Photographs of the damaged or incorrect items and packaging
We will review each case individually and, at our discretion, offer an appropriate resolution which may include a replacement, partial credit, or other remedy. We are not obligated to provide a full refund in all circumstances.
Return shipping
Where a return of goods is required, the customer is responsible for all return shipping costs. We recommend using a trackable shipping method as BasketsBliss is not responsible for items lost or damaged in transit during return.
Cancellations
Orders may be cancelled within 12 hours of placement provided dispatch has not yet commenced. To request a cancellation, contact us immediately at info@basketsbliss.com. Once an order has been prepared or dispatched, cancellation is not possible.
Contact us
For any concerns regarding your order, please reach out to us at info@basketsbliss.com. We are committed to ensuring every customer has a positive experience and will do our best to resolve any issues fairly.